Who can message you
Every listing has a setting for who can start a conversation. Most sellers keep it open. If you get enquiries that go nowhere, ask buyers to share a short profile before their first message.
The three levels
A private listing can also ask for a buyer profile: the buyer then shares it with their access request, so you see who is asking before you approve.
| Setting | What a buyer does first | Best for |
|---|---|---|
| Any signed-in buyer | Signs in and writes a message | Most listings: the most enquiries |
| Buyers with a buyer profile | Shares a few sentences about themselves, their budget and when they plan to buy | Fewer, more serious enquiries |
| Private listing | Accepts a confidentiality agreement and waits for your approval | Apps whose identity must stay confidential. See [Private listings](/docs/private-listings) |
When you choose
- The first time you open an enquiry a buyer sent you, we ask once which you prefer. Your answer applies to all your live listings.
- Change it for any listing at any time under Who can message you on My Listings.
What you see
- When a buyer with a profile messages you, their profile appears at the top of the conversation: budget, timeline, who they are and an optional website.
- It is the profile as it was when they first got in touch, so it does not change under you.
- Buyers without a complete profile are asked to fill it in before they can send a first message. They only do it once.
Troubleshooting
Will asking for a profile cost me enquiries?
Some, yes. Buyers who would only send a one-line message often won't fill in a profile. That is usually the point, but if you want reach, keep it open.
Do existing conversations change?
No. The setting only applies to new conversations and new access requests.
Related
- Private listings · Keep your app's name and details hidden until a buyer signs an NDA and you approve them.
- Edit your listing · What you can change on a live listing straight away, what needs approval, and how to mark an app sold.
- Buyer requests and alerts · Tell us what you want to acquire, see every matching listing, and get alerts when new ones go live.
Still stuck? Contact us and we will help.